ON-LINE STORE TERMS and CONDITIONS:

By using the Wrap-On Ice website you agree to the Terms and Conditions.

Wrap-On Ice reserves the right to change these Terms and Conditions without informing you.

If there are any problems on our site please contact us.

INFORMATION TO HELP YOU WITH PURCHASES

ONLINE SHOPPING: To purchase items simply select the ”ADD TO CART” button next to

the item you would like which adds the item to your cart. Items in the cart may be viewed at

any time and changed. This is done through the ‘Cart’ button. When you have finished

shopping follow instructions to the check out which takes you to Paypal – for secure payment

using your credit or debit card [we accept VISA + MASTERCARD]. Please note, you do not need a Paypal Account to use Paypal for payment.

PAYMENT: Orders will not be sent until payment has cleared [in the case of Paypal

eCheques].

PRICES: All our prices are in Australian Dollars.

DELIVERY: Your shipment will be predominantly sent via Australia Post [we do not accept

PO Boxes]. Depending on what region of Australia you are in, delivery may take anywhere

up to 5-10 working days. We will do our best to fill orders promptly, but if due to any unforeseen circumstances, there are delays, we will contact you. For delivery of urgent orders please refer to the contact details on the website as we may be able to help.

Unfortunately, once your order has left our premises and is in the hands of Australia Post we no longer have control over its delivery. So in the unfortunate case of a late or missing order

we cannot be held responsible. In most cases these parcels do turn up either back to us or to the intended recipient eventually. So please do not hesitate to contact us if your order has not turned up after at least 10 working days and we will check all details and get the investigation process launched for you.

In the unlikely event that an ordered item isn’t available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

POSTAGE RATES:

Up to 500grams $7.50 Aust wide

500grams – 3kg $10 Aust wide

Please note: For bulk order purchases please contact us directly.

EXCHANGE / REFUND POLICY: Notification of exchanges must be made and returned within 10 days if items are proved faulty. No claims are acknowledged after this time.

GUARANTEE: We take pride in our service. If for any reason you are dissatisfied, please contact us.

PRIVACY NOTICE: All personal information provided is kept private and confidential. We will not sell, rent, share or voluntarily disclose this information to any third parties without your previous consent.

SECURITY: Wrap-on Ice uses a secure server with an industry standard Secure Sockets Layer (SSL) that encrypts information sent and received via this website. All reasonable steps are taken to ensure that all the transactions that occur on this website are secure.

Wrap-On Ice accepts no responsibility for issues arising form unauthorised access to the information provided. We protect your personal information by using technology to prevent unauthorised access, restrict access to your personal information and securely destroy your personal information when no longer required.